At INFINANZAS SOLUTIONS we value your trust and strive to offer transparent and fair services. This refund policy details the conditions under which refunds can be requested and the procedure to do so.
- General Refund Policy
Our loan services are designed to facilitate the financing necessary for the growth of your business. Once the business structure has been completed and approved and the funds have been disbursed, refunds are not normally applicable except in exceptional circumstances, in accordance with this policy.
- Refunds of Advance Payments
If you make an advance payment towards our services, it will be applied directly to your account balance and will reduce the total amount due. Prepayments are not refundable in cash, but may help reduce the total interest due and shorten the processing time.
- Refunds for Fees or Charges
Late Fees: Late payment fees are not refundable under any circumstances.
Administrative Fees: Administrative or processing fees charged at the beginning of the process are non-refundable.
- Refunds for Billing Error
If you believe there has been a billing error, you must notify us in writing within 30 days after you receive the billing statement in question. We will evaluate the dispute and, if we confirm the error, we will make the appropriate adjustment.
- Cancellation of Loans
Before Disbursement: If you decide to cancel your service request before the funds are disbursed, no charges will apply and there will be no refunds, as no costs or fees have been incurred.
After Disbursement: Once processing has begun, loan cancellation is not possible and no refunds will be issued.
- Procedure for Requesting a Refund
To request a refund or to resolve a billing dispute, please follow these steps:
Initial Contact: Contact our customer service team by email at [email protected] or by phone at 470-800-7753.
Submit Documentation: Provide all necessary documentation to support your refund request, including any relevant correspondence and proof of the error or transaction in question.
Review: Our team will review the request and inform you of the decision. The review may take up to 7 business days.
Resolution: If a refund is approved, we will process the appropriate amount and notify you in writing of the resolution of the request.
- Exceptions
We reserve the right to make exceptions to this policy in exceptional cases and at our discretion, based on specific circumstances presented to us.
- Changes to the Refund Policy
We may update this refund policy at any time. Any changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this policy periodically to be aware of any updates.
- Contact
If you have questions about our refund policy or need additional assistance, please feel free to contact us at:
INFINANZAS SOLUTIONS
3575 Koger Blvd #300, Duluth, GA 30096
[email protected]
470-800-7753
